About the Client

Texas-New Mexico Power (TNMP) manages transmission and substation projects across a wide and varied service territory. Between 2017 and 2019, as part of its $150M regional infrastructure program, the utility faced mounting project demands, coordination hurdles between office and field teams, and limited real-time visibility into progress.

To meet these challenges and keep its construction program running on schedule, TNMP used KYRO as its single platform for oversight, documentation, and field-to-office collaboration.

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Key Impacts

• 100% access to current drawings and documents in the field

• 99% operational continuity despite bad weather  

• 95% less manual reporting time for crews.

• 80% Faster project close out.

• Full scalability to support TNMP’s $150M regional program

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‍“KYRO has been very useful for our field staff, project managers, and engineers and were providing real-time insights to the management.” -- TNMP, Director of Engineering, Construction and Land services

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The Challenges

• Managing numerous transmission and substation builds over a wide service territory made scheduling, tracking, and oversight increasingly difficult. Coordinating activities between various contractors, suppliers, and internal teams often led to misaligned timelines and procurement delays, impacting project flow.

• The as-built drawings, updates, and redlines were scattered across emails, shared drives, and paper files. This lack of a centralized source created version control issues, slowed field execution, and increased the risk of crews working from outdated plans.

• Status reports and work logs relied heavily on manual, end-of-day reporting. These updates often reached project managers too late to act on emerging delays, preventing timely interventions to keep schedules on track.

• Severe weather required quick adjustments to construction schedules, yet without real-time field visibility, decision-making was slow and reactive, leading to prolonged and expensive crew downtime and missed recovery opportunities.

• Once work was completed, as-built documentation and related closeout materials took too long to reach engineering teams. This created bottlenecks in approvals, delayed project turnover, and slowed the initiation of subsequent work.

• The existing project management tools lacked the scalability and mobile-friendly capabilities needed for TNMP’s expanding project portfolio. Field crews struggled to access and update information efficiently while on-site.

• Safety checks and compliance documentation were inconsistent, leaving blind spots in hazard identification and mitigation, and increasing operational risk.

All these factors combined to create costly delays, communication gaps, and missed opportunities to address issues before they escalated. Without a centralized, real-time system, TNMP struggled to keep complex, high-volume projects on track.

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The Solutions

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1. Advanced Project Scheduling & Controls

‍KYRO enabled TNMP to manage multiple transmission and substation builds with precision by creating detailed, centralized project schedules. Updates synced instantly across all sites, while automated alerts flagged potential delays from weather disruptions, contractor misalignments, or material shortages, allowing managers to take corrective action before timelines slipped.

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2. Mobile Field Progress Tracking

‍With KYRO’s offline capability in the mobile app, crews in remote or weather-impacted areas could log completed tasks, inspection reports, and material statuses directly from the job site, even offline. Once connected, the data synced automatically. This not only gave office teams real-time visibility into progress but also ensured all records were stored digitally to meet regulatory closeout requirements.

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3. Integrated Document & Drawing Management

With centralized document management, all project files and as-builts were stored in a single place, giving field crews instant access to the latest engineering drawings, updates, and redlines. This eliminated outdated or scattered files, while enabling direct uploads of photos, completion notes, and compliance records.

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4. Unified Program Dashboard & Real-Time Visibility

A dynamic dashboard was made to display live schedules, budget tracking, work completion rates, and risk alerts. Project managers no longer waited for end-of-week reports, and they could make fast, informed decisions with real-time data in hand.  

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5. Scalable Field-to-Office Platform

To accommodate TNMP’s rapidly scaling $150M regional program, KYRO’s cloud-based infrastructure and centralized data management scaled effortlessly as new projects, crews, and contractors were added. Role-based access controls and real-time synchronization ensured smooth operations and accurate information flow between field and office teams, even under growing workloads.

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Closing thoughts

With KYRO in place, TNMP turned field updates into actionable insights, engineering drawings into live resources, and dispersed teams into a connected, collaborative network. Projects advanced with fewer delays, documentation moved faster, and leadership had the oversight they needed to keep a multi-million-dollar infrastructure program on track.

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‍KYRO didn’t just help TNMP manage projects, it helped them control them and ensured nothing slipped through the cracks!

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