In September 2024, Hurricane Helene tore through North Carolina’s mountainous regions, leaving tens of thousands without power. Roads were blocked, debris was everywhere, and access to damaged infrastructure was severely limited.
Facing urgent restoration goals, a field services company partnered with KYRO to deploy KYRO StormShield solution to Duke Energy. KYRO StormShield is an AI-powered platform for storm response, built to deliver real-time visibility, streamline crew coordination, and centralize critical information, helping teams make faster, smarter decisions in the field.
Helene’s aftermath presented more than just downed lines. It created a chaotic logistical maze. Access to many locations was blocked by debris, while limited cell coverage in rural pockets made real-time communication unreliable.
Duke Energy needed a single platform to keep everyone on the same page, make fast, informed decisions, and get power restored as quickly and safely as possible.
With a strong partnership with KYRO and the incredible StormShield solution in place, Duke Energy’s field services vendor was able to proactively take this approach:
Before Helene made landfall and intensified, KYRO was used to pre-position crews across four operating territories. Digital mobilization checklists and resource plans were shared in advance, ensuring everyone was aware of the information shared. This eliminated delays and miscommunication.
To protect the data, we implemented role-based access to ensure teams internally and across the board had role specific access to the right information. This ensured no unauthorized user could view, alter, or misuse sensitive operational data during the restoration process.
Once conditions allowed, field crews began logging geotagged images, detailed damage reports, and progress notes using KYRO’s mobile app. In remote mountain areas where connectivity was knocked out by downed lines and severe weather, KYRO’s offline mode helped significantly. The crews would keep working even when offline and sync the data automatically when service was restored.
Foremen logged shifts, overtime, and crew locations directly from the field, eliminating guesswork and paper records. Using KYRO’s timesheet feature, Duke Energy tracked over 5,500 restoration hours, ensuring accurate labor cost reporting and compliance.
With KYRO’s accurate timesheet data feeding directly into payroll and billing, invoice preparation became faster and error-free. The elimination of manual corrections and rework meant payroll teams could close books quickly. And the clients received clear, timely invoices they could trust. This not only improved cash flow but also strengthened contractor-client relationships during a high-pressure restoration effort.
KYRO onboarded mutual aid crews digitally, removing the usual paperwork bottlenecks. Assignments, updates, and safety protocols were delivered instantly through the platform, ensuring crews could get to the field and start work without delays.
From wire lines to equipment and tools, KYRO’s centralized equipment management dashboard gave project managers real-time visibility into where crews were stationed, what resources they had, and what they needed. Since the crew had digital check-ins and progress tracking, it kept operations running smoothly across multiple storm bases.
Permits, safety documents, equipment manifests, and other critical files were stored in KYRO’s document management system, making them instantly accessible to authorized users reducing delays caused by missing paperwork. The teams could rely on a single source of truth without any miscommunication.
After restoration, KYRO’s dashboards provided a complete record of timelines, crew performance, and regional restoration trends. These real-time insights helped Duke Energy refine their long-term storm resilience strategies and work towards a better future.
By pairing boots on the ground with KYRO’s StormShield digital intelligence, Duke Energy’s partner helped Duke Energy restore power faster and more efficiently after Hurricane Helene. Crews stayed informed, resources stayed organized, and managers had the visibility they needed to keep the recovery effort moving.
By tracking time and expense precisely, invoices were accurate which ensured that Duke Energy processed the invoices on time and ensured a smooth cashflow for KYRO’s partner.
Time and again, this proved that in high-pressure storm response, speed, coordination and a cutting edge storm response platform can make all the difference.
In September 2024, Hurricane Helene tore through North Carolina’s mountainous regions, leaving tens of thousands without power. Roads were blocked, debris was everywhere, and access to damaged infrastructure was severely limited.
Facing urgent restoration goals, a field services company partnered with KYRO to deploy KYRO StormShield solution to Duke Energy. KYRO StormShield is an AI-powered platform for storm response, built to deliver real-time visibility, streamline crew coordination, and centralize critical information, helping teams make faster, smarter decisions in the field.
Helene’s aftermath presented more than just downed lines. It created a chaotic logistical maze. Access to many locations was blocked by debris, while limited cell coverage in rural pockets made real-time communication unreliable.
Duke Energy needed a single platform to keep everyone on the same page, make fast, informed decisions, and get power restored as quickly and safely as possible.
With a strong partnership with KYRO and the incredible StormShield solution in place, Duke Energy’s field services vendor was able to proactively take this approach:
Before Helene made landfall and intensified, KYRO was used to pre-position crews across four operating territories. Digital mobilization checklists and resource plans were shared in advance, ensuring everyone was aware of the information shared. This eliminated delays and miscommunication.
To protect the data, we implemented role-based access to ensure teams internally and across the board had role specific access to the right information. This ensured no unauthorized user could view, alter, or misuse sensitive operational data during the restoration process.
Once conditions allowed, field crews began logging geotagged images, detailed damage reports, and progress notes using KYRO’s mobile app. In remote mountain areas where connectivity was knocked out by downed lines and severe weather, KYRO’s offline mode helped significantly. The crews would keep working even when offline and sync the data automatically when service was restored.
Foremen logged shifts, overtime, and crew locations directly from the field, eliminating guesswork and paper records. Using KYRO’s timesheet feature, Duke Energy tracked over 5,500 restoration hours, ensuring accurate labor cost reporting and compliance.
With KYRO’s accurate timesheet data feeding directly into payroll and billing, invoice preparation became faster and error-free. The elimination of manual corrections and rework meant payroll teams could close books quickly. And the clients received clear, timely invoices they could trust. This not only improved cash flow but also strengthened contractor-client relationships during a high-pressure restoration effort.
KYRO onboarded mutual aid crews digitally, removing the usual paperwork bottlenecks. Assignments, updates, and safety protocols were delivered instantly through the platform, ensuring crews could get to the field and start work without delays.
From wire lines to equipment and tools, KYRO’s centralized equipment management dashboard gave project managers real-time visibility into where crews were stationed, what resources they had, and what they needed. Since the crew had digital check-ins and progress tracking, it kept operations running smoothly across multiple storm bases.
Permits, safety documents, equipment manifests, and other critical files were stored in KYRO’s document management system, making them instantly accessible to authorized users reducing delays caused by missing paperwork. The teams could rely on a single source of truth without any miscommunication.
After restoration, KYRO’s dashboards provided a complete record of timelines, crew performance, and regional restoration trends. These real-time insights helped Duke Energy refine their long-term storm resilience strategies and work towards a better future.
By pairing boots on the ground with KYRO’s StormShield digital intelligence, Duke Energy’s partner helped Duke Energy restore power faster and more efficiently after Hurricane Helene. Crews stayed informed, resources stayed organized, and managers had the visibility they needed to keep the recovery effort moving.
By tracking time and expense precisely, invoices were accurate which ensured that Duke Energy processed the invoices on time and ensured a smooth cashflow for KYRO’s partner.
Time and again, this proved that in high-pressure storm response, speed, coordination and a cutting edge storm response platform can make all the difference.