With KYRO, CenterPoint Energy turned QA/QC from a pain point into a competitive edge. Costs dropped, quality soared, and every project gained real-time visibility. What followed wasn’t just better numbers. It was stronger teams and smarter decisions.
CenterPoint Energy is a leading U.S. utility delivering electricity and natural gas to millions of customers. In 2016, the company was managing a rapidly growing pipeline of transmission and substation projects.
However, a retiring workforce and an increasingly complex design standards exposed significant gaps in their quality assurance and quality control (QA/QC) processes, threatening project timelines, costs, and consistency.
They needed a unified, data-driven QA/QC system that could deliver real-time visibility, enforce standardized inspections, and bridge the gap between field crews, engineering teams, and various other project stakeholders.
CenterPoint’s QA/QC process was breaking down. The cracks weren’t always visible at first, but the costs of delay and inefficiency were beginning to mount.
With KYRO’s support, CNP routed daily reports directly to project engineers and introduced quarterly review meetings between construction and engineering. This process improved transparency, strengthened collaboration, and built trust through candid discussions that drove continuous improvement.
KYRO created a unified QA/QC process that covered both design reviews and on-site inspections. Engineers and field inspectors used structured digital forms with predefined criteria, mandatory photo evidence, and annotation tools to document findings. This ensured that all feedback was captured in a consistent, audit-ready format while shortening the review cycle.
All QA/QC data, inspection records, and design comments were centralized in KYRO’s cloud platform. Instead of chasing email threads or call notes, stakeholders accessed the same up-to-date records in real time, improving accountability and eliminating the risk of critical information being overlooked.
The dynamic dashboards displayed issue status, quality scores, and resolution progress across all projects. Engineering, construction, and management teams could spot and address problems the moment they arose, preventing small defects from snowballing into major delays or cost overruns.
In remote substations and rural project sites with poor network coverage, KYRO’s offline mode allowed crews to record inspections and attach media without connectivity. Data automatically synced once they reconnected, ensuring no detail was lost and eliminating delays caused by glitchy networks.
KYRO’s analytics tools introduced clear, objective scoring for drawing accuracy, fabrication consistency, and materials handling. Historical performance data was tracked for vendors and project teams, enabling fair comparisons, targeted improvements, and accountability at every stage.
KYRO’s root cause analysis and structured polling tools gave engineering and field teams hard data on defect trends and constructability constraints. This replaced opinion-driven debates with fact-based decisions, reduced friction between teams, and ensured that design changes addressed real-world challenges.
With KYRO, CenterPoint Energy established a scalable, data-driven QA/QC program that improved quality scores, reduced costs, and strengthened collaboration between field and engineering teams.
What started as a pilot for protective relay and SCADA designs expanded across the company’s infrastructure portfolio, becoming the foundation for vendor evaluation, training programs, and a culture of continuous improvement.
KYRO helped CenterPoint Energy not only enhance QA/QC but also redefined it for the modern utility landscape.
With KYRO, CenterPoint Energy turned QA/QC from a pain point into a competitive edge. Costs dropped, quality soared, and every project gained real-time visibility. What followed wasn’t just better numbers. It was stronger teams and smarter decisions.
CenterPoint Energy is a leading U.S. utility delivering electricity and natural gas to millions of customers. In 2016, the company was managing a rapidly growing pipeline of transmission and substation projects.
However, a retiring workforce and an increasingly complex design standards exposed significant gaps in their quality assurance and quality control (QA/QC) processes, threatening project timelines, costs, and consistency.
They needed a unified, data-driven QA/QC system that could deliver real-time visibility, enforce standardized inspections, and bridge the gap between field crews, engineering teams, and various other project stakeholders.
CenterPoint’s QA/QC process was breaking down. The cracks weren’t always visible at first, but the costs of delay and inefficiency were beginning to mount.
With KYRO’s support, CNP routed daily reports directly to project engineers and introduced quarterly review meetings between construction and engineering. This process improved transparency, strengthened collaboration, and built trust through candid discussions that drove continuous improvement.
KYRO created a unified QA/QC process that covered both design reviews and on-site inspections. Engineers and field inspectors used structured digital forms with predefined criteria, mandatory photo evidence, and annotation tools to document findings. This ensured that all feedback was captured in a consistent, audit-ready format while shortening the review cycle.
All QA/QC data, inspection records, and design comments were centralized in KYRO’s cloud platform. Instead of chasing email threads or call notes, stakeholders accessed the same up-to-date records in real time, improving accountability and eliminating the risk of critical information being overlooked.
The dynamic dashboards displayed issue status, quality scores, and resolution progress across all projects. Engineering, construction, and management teams could spot and address problems the moment they arose, preventing small defects from snowballing into major delays or cost overruns.
In remote substations and rural project sites with poor network coverage, KYRO’s offline mode allowed crews to record inspections and attach media without connectivity. Data automatically synced once they reconnected, ensuring no detail was lost and eliminating delays caused by glitchy networks.
KYRO’s analytics tools introduced clear, objective scoring for drawing accuracy, fabrication consistency, and materials handling. Historical performance data was tracked for vendors and project teams, enabling fair comparisons, targeted improvements, and accountability at every stage.
KYRO’s root cause analysis and structured polling tools gave engineering and field teams hard data on defect trends and constructability constraints. This replaced opinion-driven debates with fact-based decisions, reduced friction between teams, and ensured that design changes addressed real-world challenges.
With KYRO, CenterPoint Energy established a scalable, data-driven QA/QC program that improved quality scores, reduced costs, and strengthened collaboration between field and engineering teams.
What started as a pilot for protective relay and SCADA designs expanded across the company’s infrastructure portfolio, becoming the foundation for vendor evaluation, training programs, and a culture of continuous improvement.
KYRO helped CenterPoint Energy not only enhance QA/QC but also redefined it for the modern utility landscape.